Privacy Policy
Last updated: 8 October 2026
This policy explains how Olympus Mobile Tyre Fitting St Albans LTD, trading as Olympus Mobile Tyre Fitting (“Olympus”, “we”, “us” or “our”), collects, uses, shares and protects your personal information. It applies when you visit olympusmobiletyrefitting.co.uk, contact us by phone, WhatsApp, email or the website contact form, book a fitting, or pay for our services.
We respect your privacy and handle your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR), and the Data (Use and Access) Act 2025.
Who We Are
Olympus Mobile Tyre Fitting St Albans LTD is the data controller for the personal information described in this policy. This means we decide how and why your information is used.
- Company name: Olympus Mobile Tyre Fitting St Albans LTD
- Company registration number: [insert company number]
- ICO registration number: [insert registration number]
- Address: Office 205, 2 Fountain Court, Regus, Victoria Square, St Albans, Hertfordshire, AL1 3TF, United Kingdom
- Email: hello@olympustyres.co.uk
- Telephone and WhatsApp: 07411 448680
The Information We Collect
The information we collect depends on how you deal with us. We collect it directly from you, and we do not buy personal information from other sources.
Information You Give Us
- Your name, mobile number and email address
- The address or location where you want the work done
- Your vehicle registration, make, model and tyre size
- The details of your enquiry or booking, including anything you write in a message
- Your preferences about receiving promotions
Payment Information
When you pay by card, Google Pay or Apple Pay, your payment is handled by our payment provider. We do not store your full card number or security code. We keep a record of the transaction, such as the amount, the date and what was fitted. If you pay in cash, we keep the same transaction record.
Information We Collect Automatically
When you use our website, we and our analytics provider collect technical information such as your IP address, browser type, device type, the pages you view and how long you stay. We use cookies and similar technologies to do this, as explained in the Cookies section below.
Information from Messaging Apps
If you contact us on WhatsApp, we receive your phone number, your profile name and the content of your messages. WhatsApp is run by Meta and handles your messages under its own privacy policy.
How and Why We Use Your Information
We must have a lawful basis for every use of your personal information. The table below sets out what we do, and why.
What We Do | Information Used | Lawful Basis |
|---|---|---|
Respond to enquiries and arrange bookings | Name, contact details, location, vehicle and tyre details | Taking steps at your request before a contract, and performing the contract |
Carry out the fitting or repair and send you a breakdown of the work | Name, contact details, location, vehicle and tyre details, transaction record | Performing the contract |
Take and record payments | Name, transaction record, payment confirmation from our payment provider | Performing the contract |
Keep accounts and tax records | Transaction records | Legal obligation |
Send you promotions and offers by email, text message or WhatsApp | Name, email address, mobile number, marketing preferences | Your consent. In some cases of email and text marketing to existing customers, our legitimate interest in promoting similar services, where you were offered a chance to opt out |
Handle complaints, claims and legal disputes | Any information relevant to the matter | Legitimate interests in protecting our business, and legal obligation where it applies |
Keep the website secure and understand how it is used | Technical information and cookie data | Your consent for non-essential cookies. Legitimate interests for security |
We do not use your information for automated decision-making or profiling that has a legal or similarly significant effect on you.
Promotions and Marketing
We would like to tell you about offers and promotions. We will only do this by email, text message or WhatsApp if you have agreed to it, or if you are an existing customer who gave us your details when buying from us and was offered a chance to opt out. We only promote similar services to those you bought.
You can change your mind at any time. Reply STOP to a text message, use the unsubscribe link in an email, or contact us at hello@olympustyres.co.uk or on 07411 448680. We will stop promotional messages promptly. You will still receive messages that are necessary to carry out a booking, such as arrival times.
We never sell your information to other companies for their own marketing.
Payments
We accept cash, Visa, Mastercard, Maestro, Discover, Diners Club, Google Pay and Apple Pay. Card and wallet payments are processed by [insert payment provider name], which acts as an independent controller or processor for the card details, as set out in its own privacy notice. We only receive confirmation that a payment was made, along with the transaction details we need for our records.
Who We Share Your Information With
We share your information only where we need to, and only with:
- Our payment provider, to process your payment
- Our website hosting, email, messaging and IT providers, who act on our instructions
- Google, for website analytics
- Meta, through WhatsApp, when you message us there
- Our accountants, bookkeepers and professional advisers, who are bound by confidentiality
- Our insurers and legal advisers, where needed to handle a claim or dispute
- The police, HMRC or other authorities, where the law requires it
- A buyer or successor, if our business is sold or restructured, in which case this policy would continue to protect your information
Where a provider handles your information for us, we require it to protect that information and use it only for our purposes.
International Transfers
Some providers we use, including Google and Meta, may process information outside the United Kingdom, including in the United States. Where this happens, we rely on safeguards the law recognises, such as the UK extension to the EU-US Data Privacy Framework, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. You can ask us for more information about these safeguards using the contact details above.
How Long We Keep Your Information
Information | How Long We Keep It |
|---|---|
Enquiries that do not lead to a booking | Up to 12 months |
Booking and job records | Up to 6 years after the job, to deal with warranty questions and claims |
Payment and accounting records | 6 years from the end of the financial year, as tax law requires |
Marketing details | Until you withdraw consent or unsubscribe, with a periodic review to remove inactive contacts |
Website analytics data | As set in our analytics account, and no longer than 26 months |
When the retention period ends, we delete or anonymise the information securely.
Cookies
What Cookies Are
Cookies are small text files that a website places on your device. Similar technologies, such as pixels and local storage, work in the same way. This section covers all of them.
The Cookies We Use
Type | Purpose | Consent Needed |
|---|---|---|
Strictly necessary | Keep the website working and secure, and remember your cookie choices | No |
Analytics (Google Analytics) | Show us how visitors use the site, so we can improve it. These cookies collect information such as pages viewed and visit length | Yes |
Third-party content | Set by embedded content such as videos or social media links, under the provider’s own policy | Yes |
We do not use advertising cookies to follow you around the internet.
Your Choices
When you first visit our website, you can accept or reject non-essential cookies using the cookie banner. We will not place analytics or third-party cookies until you agree. You can change your choice at any time using the cookie settings link on the website, or by deleting cookies in your browser settings. Blocking some cookies may affect how parts of the site work.
You can also stop Google Analytics tracking by installing the Google Analytics opt-out browser add-on, available from Google.
Your Rights Under UK GDPR
You have the following rights over your personal information:
- The right to be informed about how we use your information, which this policy does
- The right of access, to receive a copy of the information we hold about you
- The right to rectification, to have inaccurate or incomplete information corrected
- The right to erasure, to ask us to delete your information in certain circumstances
- The right to restrict processing, to ask us to pause how we use your information in certain circumstances
- The right to data portability, to receive information you gave us in a common format, where we use it by consent or contract
- The right to object, including an absolute right to object to direct marketing at any time, and a right to object to processing based on legitimate interests
- The right to withdraw consent at any time, where we rely on consent. Withdrawing consent does not affect the lawfulness of what we did before
- Rights relating to automated decision-making. We do not make decisions of this kind
To use any of these rights, email hello@olympustyres.co.uk or write to our address above. We may need to check your identity first. There is no charge, and we will reply within one month. If your request is complex or you have made several, we may extend this by up to two further months, and we will tell you why.
Keeping Your Information Secure
We use appropriate technical and organisational measures to protect your information, including restricted access, secure storage and trusted providers. No online system is completely secure. If a breach is likely to put your rights at risk, we will tell you and the Information Commissioner’s Office (ICO) as the law requires.
Children
Our services are for adults who own or manage vehicles. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, please contact us and we will delete it.
Links to Other Websites
Our website links to our pages on Facebook, Twitter, Instagram, Pinterest and YouTube, and may link to other sites. We are not responsible for the privacy practices of those sites. Please read their policies before you share information with them.
Complaints
If you are unhappy with how we have handled your information, please tell us first at hello@olympustyres.co.uk. We will acknowledge your complaint within 30 days and tell you the outcome without undue delay.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to This Policy
We may update this policy from time to time. The date at the top shows when it was last changed. If we make a significant change, we will take reasonable steps to tell you, such as a notice on our website.
Contact Us
For any questions about this policy or your information, contact Olympus Mobile Tyre Fitting St Albans LTD at hello@olympustyres.co.uk, on 07411 448680, or at Office 205, 2 Fountain Court, Regus, Victoria Square, St Albans, Hertfordshire, AL1 3TF.